Shipping & Returns

Easy Returns & Exchanges:

We accept the return and exchange of products. Customers have the right to apply for a return and exchange with 30 days after the receipt of the product. All items are eligible for returns and exchanges, Your item must be unused and in the same condition that you received it. It must also be in the original packaging. For any questions email us at hello@ironpooch.com

Shipping:

We offer free shipping on all orders above $40! It generally takes 2-3 business days to process and dispatch orders from the warehouse. Once your order has shipped, you will receive an Order Tracking Number (OTN) via email. You can use the number to track the status of your shipment.

Location Business Days
United States 6 to 15
Canada 8 to 15
Australia & NZ 6 to 10
United Kingdom 6 to 10
Germany 6 to 10
Italy 6 to 10
Japan 5 to 8
Canada 8 to 15
Rest of World 8 to 20